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IT Manager Soft Skills You Need to Succeed

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IT Manager Soft Skills - IT person
Steve Thompson
Steve Thompson
October 8, 2021

The IT business isn't just about technology as it also involves managing people. You can be a brilliant engineer or technician yet fail as an entrepreneur if you lack appropriate soft skills. In business, soft skills are qualities that relate to working with others. They include common business concepts such as leadership, teamwork, and ethics.

Here's a review of ten top IT manager soft skills an IT leader should possess to be successful:

1. Strategic Planning

No business gets far without strategic thinking behind it. You might have the best ideas in the world for running an IT firm, but if there's no strategy in place to implement or promote it, the results will be minimal. Strategies are needed for various aspects of IT from hiring to marketing to managing a company's digital assets.

2. Clear Communication and Networking Skills

Man having a conversation with a woman

An IT manager must have a strong command of language. A leader must know how to speak with authority in both group and individual one-on-one settings. Strong communication skills are necessary to ensure that messages are interpreted correctly within an organization.

Solid communication skills are particularly needed for business negotiations and writing proposals. A leader must not let emotions interfere with deals or handling employees. The ideal IT leader is happy to meet with people and listen to their stories.

3. Ability to Respond to Challenges

IT has become a leading industry for developing real-time solutions with the help of IoT technology. An IT leader must be able to make quick decisions when resolving technical problems for clients.

4. Project Management Leadership

Overseeing IT projects requires a deep knowledge of technical issues. An IT manager must be familiar with several areas of technology as well as government compliance regarding privacy. The project manager must know how to delegate responsibility to appropriate personnel while still accepting responsibility for meeting deadlines.

5. Passion for Continuous IT Education

A successful IT manager is one that never gives up learning about new technology. The area of cybersecurity alone is constantly improving. Companies that don't stay up to date with new IT developments are destined to fall behind competitors eventually.

6. Possession of IT Technical Abilities

IT Manager working on his laptop

Making it to the top of an IT firm suggests that a manager is well-versed in IT fundamentals and is even able to perform technical tasks. While there are plenty of emerging companies run by young inexperienced entrepreneurs fresh out of college, most established businesses prefer IT firms run by experts. A broad technical knowledge base with appropriate certifications simply carries more credibility.

7. Understanding of Finance and Organization

It's very difficult to run a business without experience in finance. An IT leader often has decision-making authority in purchasing new equipment. Due to the high cost of technology, it's imperative that the manager knows how to read balance sheets and other financial reports.

8. Comprehensive View of Sustainability

While those new to the concept of sustainability might ask: what does ITAD mean? The acronym stands for “IT Asset Disposition,” and it is the process of planning for e-waste and other technology that becomes obsolete over time.

Sustainability has become a top priority for businesses focused on moving forward. The concept is rapidly gaining adoption since it equates to business survival. It comprises plans for adjusting to material shortages, treating workers fairly, and striving to be more eco-friendly.

9. Displaying Team Spirit and Honest Evaluation

An IT manager can't afford to act like an old-fashioned boss that creates an atmosphere of tension. It's better to create a more team-friendly atmosphere that encourages employees to participate and improve their skills. It's also important for the IT manager to give honest feedback to workers so that the company's goals and expectations are clear.

10. Efficient Time Management

Man checking his watch

Time is very valuable to any business, which is why many turn to IT consultants to speed up processes. Automation has become a leading time-management strategy for businesses. A strong IT manager values time efficiency as a virtue for clients to embrace.


Possessing and staying up-to-date on these top IT manager soft skills is essential for success. There are countless IT firms to choose from, so why not select one that cares about your business goals? That should be one of your most important considerations. Contact us at West Coast Computer Recycler to learn more about making a business more sustainable through recycling and reducing e-waste.

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